In order to receive the best possible service, please report all maintenance issues immediately during normal business hours. Maintenance issues are handled in the order that they are received. You do not have to be present for the repairs to be made. Please enjoy your vacation, go to the beach, out to dinner, continue on with your vacation if possible and we will do our best to repair the issues as soon as possible. To avoid any unnecessary charges to credit card resulting from service calls for air conditioner or refrigerator, please note:
- Do not set thermostat controls below 70 degrees or have doors open with A/C unit running. This will leave the system unable to cool for up to 12 hours. Guests will be charged a service call if the air unit freezes due to misuse.
- Refrigerator controls should be set on medium. When putting warm food into an empty refrigerator it will take 24 hours to cool food. Please allow 24 hours for food to cool. At your home you are adding food a few items at a time, not all warm food at once. Moving the settings to the highest setting could cause the refrigerator freeze up and further delay the cooling of the food/drinks. (We add this to our policies because these are calls we incur weekly)